Work has to be done. In theory, job seekers have to do their best to find work, and employment services have to help them in that process. But in practice, both sides often go through the motions, pretending that they are doing their part in order to tick certain boxes. “AMS” is the acronym for the Austrian employment service, and its central office in Vienna stands at the very core of the newest feature co-written and directed by Sebastian Brauneis, AMS – Work Must Be, which has premiered at the Diagonale.

Mari (Margarethe Tiesel) has been a client of AMS ever since she lost her job as a receptionist at a doctor’s office when said doctor retired. She genuinely wants to find a new place to work in order to support her daughter Lisa (Lola Mae), a student, but the services shuffle her around, making her attend various courses (the last one being led by the racist Roger, played by Franz Solar) and appointments. When she misses one such appointment, agent Theresa (Isabella Knöll) cancels her support cheque. When Mari dials the phone number, she randomly gets to speak with the only sympathetic person in the company, support-line operator Markus (Lukas Watzl), who becomes her unofficial personal advisor and teaches her how to survive this rigged system.

A woman of immigrant heritage, Mahdiya (Mariam Hage), wants to take a police course, but her agent, Kathi (Marie-Louise Stockinger), enrols her on a language course instead. The reason for this might be Kathi’s inherent racism, but the decision could also stem from the “game” of promotion-chasing currently going on at the AMS. Eventually, Mari, Mahdiya and Markus, as the inside man, join forces with the rest of the desperate job seekers from Roger’s class in order to manipulate the system from within and take their revenge by rigging the race for promotion.

What could have been a deadly serious, socially charged drama, after starting out as a snappy satirical comedy, veers towards heist-movie territory and, by the end, even resembles a quirky musical. The last act is certainly overkill, adding to the movie’s excessive 100-minute running time. But up until that point, the ride we take with Brauneis’ characters is a fun one thanks to the brisk pacing achieved both through the script (written by Brauneis, Helmut Emersberger and Lily Ringler) and through the editing, handled by the filmmaker himself along with Antonia Adelsberger and Paul Eckhart. The acting also serves the purpose of contributing to the snappy narrative, as the characters are envisioned as types, rather than palpable, life-like people, so the actors have clear and simple tasks that they fulfil with a decent sense of comedic timing.

However, Brauneis sometimes tries too hard to play it cool, and in order to do so, he relies too heavily on motifs, tricks and puns from other, predominantly US, movies. Along with The Dirty Dozen (here referenced directly both in the dialogue and through the theme song), recognisable bits and pieces from Office Space, The Big Short, and an array of heist and caper movies are recycled here. In the end, AMS – Work Must Be is sometimes messy, overcrowded and overambitious when we consider the means at the filmmaker’s disposal and the quality of his choices, but overall, it’s a lightweight piece of filmmaking that may fare well with broader audiences.

AMS – Work Must Be is an Austrian production by Studio Brauneis.